RETURN & REFUND POLICY

Last updated: 24 December 2025

1. Overview

We want you to be happy with your purchase. At the same time, to maintain fairness for all customers, we have established the following Return & Refund Policy.

Please read this policy carefully before placing your order.

2. Eligibility for Returns

Returns are accepted only if the item you received meets one of the following conditions:

• The item is defective or damaged upon arrival

• The item received is incorrect (wrong product or wrong size sent)

Returns will not be accepted for the following reasons:

• Incorrect size selection by the customer

• Change of mind or personal preference

• Items that have been worn, washed, altered, or used

• Minor differences in color due to screen or lighting variations

3. Return Request Timeframe

Return requests must be submitted within 3 days of receiving your order. Requests submitted after this period may not be accepted.

4. Condition of Returned Items

To be eligible for a return, items must:

• Be unused, unworn, and unwashed

• Have all original tags and packaging intact

• Be in resalable condition

We reserve the right to refuse returns that do not meet these conditions.

5. How to Request a Return

To initiate a return, please contact our customer service with the following information:

• Order number

• Clear photos or video showing the issue

• Brief explanation of the problem

Return requests without proper documentation may not be processed.

6. Return Shipping Costs

If the return is approved due to our error (defective or incorrect item), return shipping costs will be covered by us. For all other cases, return shipping costs are the responsibility of the customer.

7. Refunds

Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

• Refunds will be processed within 5–10 business days

• Refunds will be issued to the original payment method used during checkout

Original shipping fees are non-refundable.

8. Exchanges

If you received a defective or incorrect item, we may offer an exchange instead of a refund, subject to product availability.

9. Non-Returnable Items

Certain items are non-returnable, including but not limited to:

• Sale or discounted items

• Promotional or limited-edition products (unless defective)

10. Final Sale Items

Items marked as Final Sale cannot be returned or refunded, except in cases of manufacturing defects or fulfillment errors.

11. Shipping Delays & Courier Issues

We are not responsible for delays caused by courier services.
However, we will assist in monitoring shipments if issues arise.

12. Policy Abuse

We reserve the right to refuse returns or refunds if we detect excessive or abusive return behavior.

13. Contact Information

For return or refund inquiries, please contact our customer service through the contact information provided on our website.